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Customer Service Frequently Asked Questions

How do I contact Customer Service?
Customer service can be contacted via email or phone, shari@thefabricfinder.com or 704-773-1343.
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Do you offer discounts?
Yes we do have coupons, free shipping on selected items and for larger yardages we do offer shipping discounts. Please call for a shipping quote 704-773-1343, if your yardage is over 10yds or if you are shipping to a business so we can adjust the shipping charges, or email us after your order is placed so we can refund the discount on your shipping.
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What are my shippng options and cost?
We ship either by USPS priority mail, USPS express mail and UPS ground. Shipping costs are determined by your zipcode, fabric, and yards you select. You can place the needed yardage in the shopping cart, select view cart, and on the next screen enter your zipcode to view your shipping options and charges. For larger orders (15-20yds) we do offer shipping discounts, just call us @ 704-773-1343 for a shipping quote.
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Do you ship international?
Yes we do ship international, by either USPS Global Express or USPS Global Priority. Additionally there is a weight limit per order, you may need to place 2 orders if error message "we do not ship to your country", some countries restrict shipments to a 50 pound limit per order. If you get the error message divide your order into 2 orders or call us @ 704-773-1343 for assistance.
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How do I get a sample?
We do offer samples of most of our in stock fabrics at no charge. However not all fabrics are available for samples, especially if minimum order is greater than 3yds or if the fabric is a large scale pattern woven fabric. The size of the swatch depends on the fabric, solids & small pattern fabrics are 3 inches x 3 inches and a printed fabric is 4 inches x 6 inches.

Many of the fabrics we stock are "special purchases", or last of a discontinued fabric, there is the possibility that a fabric could sell out by the time you receive your swatch.

We ship our samples by USPS 1st class mail, shipping can be upgraded for an additional charge, please call for a quote 704-773-1343.

Sample cuts will not fully represent fabrics with a large pattern repeat, 1 full yard is recommended. To purchase a 1yd cut, call us @ 704-773-1343

To Obtain Sample:

Emails us @ shari@thefabricfinder.com, include the following information
Fabric Manufacturer:
Pattern Name:
Color:

Your name and mailing address as well as your phone #, in case we need to discuss availability of your requested fabrics. We can only mail samples of in stock fabrics.

For questions call 704-773-1343
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How can I check the status of my order?
Order status can be checked by emailing customer service @ shari@thefabricfinder.com or calling 704-773-1343. Emails are sent to the email listed on the order as the status of your order changes from received thru shipment. Please be sure to check the email listed on your order and notify us if there is an error in the email address.
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How long will it take for my order to ship?
Most orders are shipped within 24-48 hours provided the fabric is in stock. If you would like to check to make sure your fabric is in stock before ordering, please call us @ 704-773-1343. If you place an order and the fabric is not in stock, we will email you with an approximate shipping date.
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What is the best way to search for a discontinued fabric or any fabric?
When searching it is best to use fewer words. Example, use just the pattern name, or just the manufacturer. Additionally if you do not know the manufacturer, try using 1 or 2 descriptive words, or a color. Also if you have a picture of the fabric, email all the information you have on the requested fabric along with your picture to shari@thefabricfinder.com
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What is your return policy?
We do have a no return policy on all cut yardage, due to the nature of our business. We thank you for your business!
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